Refund policy
30-day money-back guarantee
We want you to be happy with your GLOW kit. If you are not satisfied for any reason, you may return it within 30 days of delivery for a full refund of the purchase price.
How to request a refund
Contact us through the Contact page on this website, quoting your order number and the reason for the return. We will reply with return instructions and a return address. Please do not send items back before contacting us.
Condition of returned items
Returns are accepted whether the kit has been opened or not. For hygiene reasons, please return the LED light unit and tray; used gel does not need to be returned. Include all items that arrived with your order where possible.
Return shipping
We cover the cost of return shipping on 30-day guarantee returns within South Africa. If an item arrives damaged, defective or incorrect, we cover return shipping and either replace the item or refund you in full, at your choice.
Refund timing
Once your return is received and inspected, we process refunds within 3 to 5 business days. Refunds are issued to the original payment method. Your bank or payment provider may take a few additional days to reflect the funds.
Faulty or damaged goods
If the LED light does not work or the kit arrives damaged, contact us within 7 days of delivery with a photo or short video. We will send a replacement or process a full refund, including delivery costs.
Cancelling an order
If your order has not yet been dispatched, contact us and we will cancel it and refund you in full. If it has already shipped, follow the return process above once it arrives.
Your rights under South African law
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008. Where you bought directly as a result of direct marketing, you may cancel within the statutory cooling-off period. You are also entitled to return goods that are defective, unsafe or not fit for their intended purpose within six months of delivery, for a repair, replacement or refund.