Refund Policy

GLOW 30-Day Money-Back Guarantee

We're confident you'll love GLOW. But if you're not satisfied, here's our promise:

The Guarantee:
- 30 days from purchase date
- Full refund, no questions asked
- Keep the kit if you want (our gift)

How to Request a Refund:
1. Email hello@glow.co.za or reply to your order confirmation
2. Tell us why you're not satisfied (helps us improve)
3. We'll process your refund within 3–5 business days

Refund Method:
- Original payment method (same card/account you used to buy)
- You may see the refund within 5–10 business days depending on your bank

What's Not Covered:
- Orders older than 30 days
- Misuse or damage caused by dropping/mishandling
- If you've used more than 70% of the gel (we trust you, but we have to be fair to everyone)

Questions?
Email hello@glow.co.za or WhatsApp +27 [phone number]